Basic |
Standard |
Priority |
|
| Business hours | Monday-Friday 8:00 – 17:00 UTC |
Monday-Friday 8:00 – 17:00 UTC |
Monday-Sunday 8:00 – 20:00 UTC |
| Channels | Email, web-form | Email, web-form | Email, web-form |
| Response time | General guidance: < 16 business hours System impaired: |
General guidance: < 8 business hours System impaired: |
General guidance: < 3 business hours System impaired: |
| Cases/requests limit | 1 request per day | 2 requests per day | 5 requests per day |
| Help Center access | Yes | Yes | Yes |