Support plans

 

Basic

Standard

Priority

Business hours Monday-Friday
8:00 - 17:00 UTC
Monday-Friday
8:00 - 17:00 UTC
Monday-Sunday
8:00 - 20:00 UTC 
Channels Email only Email, web-form Email, web-form, and Skype
Response time < 16 business hours General guidance:
< 8 business hours

System impaired: 
< 3 business hours
General guidance:
< 3 business hours

System impaired: 
< 1 business hour
Cases/requests limit 1 request per day 3 requests per day Unlimited
Help Center access Yes Yes Yes
  Pre-sales and basic service inquiries only