Support Plans

Basic

Standard

Priority

Business hours Monday-Friday
8:00 – 17:00 UTC
Monday-Friday
8:00 – 17:00 UTC
Monday-Sunday
8:00 – 20:00 UTC
Channels Email only Email, web-form Email, web-form, and Skype
Response time < 16 business hours General guidance:
< 8 business hours

System impaired:
< 3 business hours

General guidance:
< 3 business hours

System impaired:
< 1 business hour

Cases/requests limit 1 request per day 2 requests per day 5 requests per day
Help Center access Yes Yes Yes
Pre-sales and basic service inquiries only