Support Plans

Basic

Standard

Priority
Business hours Monday-Friday
8:00 – 17:00 UTC		 Monday-Friday
8:00 – 17:00 UTC		 Monday-Sunday
8:00 – 20:00 UTC
Channels Email, web-form Email, web-form Email, web-form
Response time General guidance:
< 16 business hours

System impaired:
< 6 business hours

 General guidance:
< 8 business hours

System impaired:
< 3 business hours

 General guidance:
< 3 business hours

System impaired:
< 1 business hour
Cases/requests limit 1 request per day 2 requests per day 5 requests per day
Help Center access Yes Yes Yes